Read prior to booking
Policies.
These policies keep the studio running smoothly for every client. By booking an appointment, you agree to the terms below.
- 01
Deposits are non-refundable
The $10 deposit secures your appointment and applies toward your total on the day of service. Pay it by card, or by Interac e-Transfer with no fee when the booking page offers it.
- 02
Services are non-refundable
All sales are final. A free fix is redeemable within 48 hours of your appointment.
- 03
Arrive with clean lashes — no makeup or oils
A $5 cleansing fee applies if your lashes arrive with product, due to additional time and supplies.
- 04
Arrive on time — not early, not late
A $10 fee applies if you are 10+ minutes late. Appointments are subject to cancellation if 25+ minutes late.
- 05
No foreign refills
If a previous lash set from another artist is on, please book a removal before your new set.
- 06
No guests
The studio is home-based and cannot accommodate guests, children, or plus-ones.
- 07
Book a fill within 2–3 weeks
Anything beyond 3 weeks is considered a full set and must be booked as such.
Plans change
Rescheduling & cancelling.
- Rescheduling
- Need a different time? Use the "View or change your appointment" link in your confirmation email (also in your reminder text) to move it yourself, up to 24 hours before your appointment. Your deposit carries over. Inside 24 hours, message Sarah: Instagram DM @lashout.ca, text (437) 365-4635, or email lashoutca@outlook.com.
- Cancellations and no-shows
- You can cancel from the same link. Deposits are non-refundable, so the $10 deposit is not returned if you cancel or don't show up.
- Paying the balance
- The deposit comes off your total. The rest is paid at your appointment by cash or e-transfer.
How your booking and health details are handled is explained in the privacy notice.